Collection of Personal Information
Unless otherwise restricted by separate agreement, Swoop may collect, record and analyze information of visitors to its websites and platforms. By visiting or using Swoop, you consent to the collection and use of your Personal Information as described herein. Such Personal Information may comprise your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in Swoop products, and certain information about your skills, certifications, levels of training, job experience, and the company you work for (company name and address), as well as information as to the type of relationship that exists between you and Swoop. If you do not agree with these terms, please do not use Swoop. If required by applicable law, we will seek your explicit consent to process Personal Information collected on our websites or platforms or volunteered by you. Any consent will be entirely voluntary; however, if you do not grant the requested consent to the processing of your Personal Information, the use of Swoop may not be possible. Personal Information Swoop obtains from you is generally necessary or useful for Swoop to provide the services or information you have requested.
- Website/Platform Usage Information: Some information is automatically collected as you browse our websites and/or platforms. Our website or platforms servers automatically collect information such as the domain name of the service providing you with Internet access, the Internet protocol (IP) address used to connect your computer to the Internet, the average time spent on the websites, pages viewed, information searched, access times, and other relevant statistics.
Use of Personal Information
Swoop uses your Personal Information obtained through our websites for the following purposes:
- Providing the services or information you have requested;
- Personalizing your experience on our websites and/or technology products and platforms;
- Providing customer support;
- To improve our websites and/or technology products and platforms; and
- For other legitimate business purposes.
We may collect and use your Personal Information when:
- You have consented to the use of your Personal Information. For example, we may seek to obtain your consent for our uses of cookies or similar technologies or to send you marketing communications.
- We need your Personal Information to provide you with products and services, or to respond to your inquiries.
- We have a legal obligation to use your Personal Information.
- We, or a third party, have a legitimate interest in using your Personal Information, such as to ensure and improve the safety, security, and performance of our products and services, to provide you with the correct version of our websites or carry out data analyses.
We indicate whether and why you must provide us with your Personal Information, as well as the consequences of failing to do so, at the time of the collection of your Personal Information. If you do not provide the Personal Information necessary to provide you with our products and services, you will not be able to benefit from them.
If you wish to inquire about your Personal Information that may have been collected on the Swoop platform, please contact us at [email protected]
Personal Information of Clients
In order to provide services to its Clients, Swoop may also collect certain types of data from them. Except as required to maintain and fulfill certain Client services, data entered or transferred into Swoop’s platform or databases by Clients, such as content, proprietary data, texts, questions, contacts, media files, etc., remains the property of the Client and may not be shared with a third party by Swoop without express consent from the Client.
During a Client’s registration and later on Swoop’s service platforms, information such as name, company name, email, address, telephone, credit-card number and other relevant data may be provided. This information is used by Swoop to identify the Client and provide them with support, services, communications, sales and marketing actions, billing and to meet contractual obligations.
Swoop maintains separate Client databases with varying access protocols and procedures that may permit a Client to access and edit, update or delete Client details. It is the responsibility of the Client to be diligent in maintaining access to the Swoop platforms to those Client personnel with appropriate authority. Once a person accesses the Swoop platform on behalf of a Client, such person meets the definition of Client in this policy. Swoop will not retain Client data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
International Collection, Use and Transfers
Legal Basis for Processing (EEA Visitors Only): If you are a visitor from the European Economic Area, our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it; however, we will normally collect Personal Information from you only where we need the Personal Information to perform a contract with you (e.g., to provide you with our services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect Personal Information from you.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).
Similarly, if we collect and use your Personal Information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time why we need to use your Personal Information. If we process Personal Information in reliance on your consent, you may withdraw your consent at any time.
If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Information, please contact us using the contact details provided below.
If you or your organization are required under the GDPR to enter into a contract, or other binding legal act under EU or Member State law, with your data processors, please contact Swoop regarding applicable data processing requirements.
Geographical Location of Personal Data
Swoop may offer a number of data regions from time to time. A Swoop “Data Region” is a set of data centers located within a defined geographical area where data is stored. Personal Information may be retrieved and accessed from any Data Region. Currently Swoop processes data solely in data centers located in the US. Swoop has adopted reasonable physical, technical and organizational safeguards which substantially mirror the safeguards enacted by the EU against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the Personal Information in Swoop’s possession. Swoop will notify you in the event of any known unauthorized access to, or use of, applicable Personal Information in compliance with applicable laws.
All data collected by Swoop Clients through the platform will be stored exclusively in secure hosting facilities. Swoop’s contract with its hosting provider is designed to ensure that all hosting is performed in accordance with best industry practices and in compliance with applicable regulations. Swoop’s policy is to protect and safeguard any Personal Information obtained by Swoop in accordance with United States state or federal laws governing the protection of Personal Information and data. Accordingly, Swoop adheres to practices and policies that aim to safeguard the data pursuant to such standards.
Retention and Deletion
Swoop will not retain Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
Acceptance of These Conditions
Our Legal Obligation to Disclose Personal Information
We will reveal Personal Information without prior permission only when we have reason to believe that the disclosure of this information is required to establish the identity of, to contact or to initiate legal proceedings against a person or persons who are suspected of infringing rights or property belonging to Swoop or to others who could be harmed by the user’s activities or of persons who could (deliberately or otherwise) transgress upon these rights and property. We are permitted to disclose Personal Information when we have good reason to believe that this is legally required.
Swoop’s Data Protection Officer
Swoop has a “Data Protection Officer” who is responsible for matters relating to privacy and data protection. This Data Protection Officer can be reached at the following address:
Swoop In Technologies LLC
Attn: Data Protection Officer
5600 Wyoming Blvd NE, Ste. 270
Albuquerque, NM 87109
For Further Information
If you have any further questions regarding the data Swoop collects, or how we use it, then please feel free to contact us by email at: [email protected], or in writing at the above address.
Last Updated April 2020